What should I include?
A recent real example is ideal: an enquiry, task or hand-off that took too long or went wrong.
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Tell us what should work better.
A useful first conversation starts with the process: what comes in, what your team does now, where it stalls and what a good outcome looks like.
Before you send
You do not need a technical brief.
Can you review our current site or software?
Yes. Include the URL and explain what you want customers or staff to do more easily.
Can we start with a small pilot?
Yes. A narrow pilot is often the best way to test value, risk and adoption before expanding.